Wisconsin reaches settlement with StubHub for ticket refunds

MADISON, Wis. (WKBT)- The Wisconsin Department of Agriculture, Trade and Consumer Protection and the Wisconsin Department of Justice announced a settlement Tuesday with StubHub.

The settlement comes following the company’s refusal to pay refunds to Wisconsin consumers for concerts, sports, and other events that were canceled as a result of the COVID-19 pandemic.

Nine other states and the District of Columbia joined Wisconsin in a multistate resolution with the company.

Prior to the pandemic, StubHub offered consumers full refunds on the purchase price and fees they paid for tickets if their events were canceled.

In March 2020, following the mass-cancellation of events, StubHub stopped honoring its refund guarantee and instead told its customers that they would receive account credits equal to 120% of their purchases to be used for future events and denied their requests for refunds.

Customers who purchased tickets before the March 25, 2020 policy change, and had their events canceled can receive full refunds of the amounts they paid for their tickets, or they can elect to keep their account credits.

Roughly 8,663 Wisconsin event-goers are believed to be impacted.

Consumers who have not been contacted by StubHub and believe they are entitled to a refund should contact StubHub at (866) 788-2482 or DATCP’s Consumer Protection Hotline at (800) 422-7128.