Local health care facility provides staff with resources to deescalate situations where people don’t want to wear masks, social distance

LA CROSSE, Wis. (WKBT) – The safety guidelines health officials set in place to prevent the spread of the coronavirus are essential.

But some people have a hard time following them for a number of reasons.

When it comes to working in a health care setting, these requirements have to be taken seriously.

Which is why Mayo Clinic Health System launched its ‘Lead by Example’ campaign.

It gives health care workers resources to talk to people who are resisting safety measures without escalating the situation.

There is a set of guidelines for them to follow.

These include things like how to approach the situation and how to be polite, but firm.

But before formulating a response, it’s important to listen to people’s objections.

“I think for some people wearing a mask is uncomfortable. It’s not the way we normally interact with each other, but in the midst of a pandemic it’s one of the most important things we can do to prevent transmission,” said Paul Mueller, Regional Vice President of Mayo Clinic Health System.

The campaign also includes how health care workers can be role models outside of work.

Mueller says he’s impressed with how well people in our region have responded to the pandemic.

For more information, email LACOMENG@mayo.edu

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