La Crosse businesses provide limited contact service as COVID cases rise

LA CROSSE (WKBT) — In March of 2020, businesses transitioned to online and offered limited no contact options for customers. Nearly two years later, some of these options are still available.

“We do also offer curbside, drop off and pickup for products. You can order a lot of our stuff online or if you call down or email, we can arrange that,” said Joshua Larson, co-owner of Larson’s General.

Larson’s General has always offered curbside pickup for it’s customers, but has seen the more demand during the pandemic.

“People, pre-COVID, have done that but its definitely been more utilized the last couple of years,” Larson said.

The downtown La Crosse business started offering free local delivery at the start of the pandemic. It’s being used more often as COVID cases surge.

“People are doing it and we’re seeing more of it again now with, you know. Kind of comes and goes with the spikes,” Larson said.

Larson’s General isn’t the only business to continue to offer limit contacted services.

“Push mobile orders so we can limit those interactions for customers that aren’t as comfortable with it,” said Tia Bell, general manager of Moka.

Moka is encouraging its customers to order online which has been popular among its customers.

“It’s at least tripled for sure,” Bell said.

The coffee shop hopes to minimize contact people have with each other to slow the spread of COVID.

“Kind of limit their time at the window and limit their face to face contact with our employees as well,” Bell said.

While some of the precautions are still in place, others are being relaxed.

“We just started letting our customers bring their own mugs back in and we sanitize those upon arrival,” Bell said.

Larson’s General and Moka encourage their customers to wear masks, but they are not required. Moka also says it’s lobby has become less popular while college kids remain out of town.

Many people prefer using the drive-thru and the limited contact it provides.

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