It's called a pre-visit payment plan.
and Gundersen Health System is now using it to bill
all of its patients...
Officials at the medical center are hoping it not
only increases transperancy.
but also helps reduce the sticker shock when patients
get their bill.
News 8's Brittany Schmidt joins us now with more...
Mike and Lisa,
The pre-visit payment plan is nothing new for Gundersen
They have been using it for elective surgeries, such
as cosmetic surgeries, for some time now.
However, now the pre-visit payment plan extends to
all services and patients.
in hopes of being more transparent with patients when
it comes to cost.
I see a lot of patients.
Financial counselor Nicole Halverson definitely doesn't
have an easy job.
I have patients that come in here and bring in their
Nicole will be the first one to tell you, a hospital
bill can be overwhelming for a patient
They are shocked, they are confused, they are thinking
how am I going to pay for this.
However, Gundersen is trying to make the billing process
easier for the patient by getting rid of old habits.
The way the conversation used to go is folks would
show up for their care, we would check them in, they'd
have their services, their visit, their procedure,
then go home and sometime later receive a bill.
Gundersen is trying to start the conversation about
money a lot sooner by asking patients to start a pre-visit
We have the conversation before the surgery or appointment,
we're able to connect with the patient and let them
know what we charge for our services and what they
are going to owe.
Now even before you step foot in the door.
you will know approximately how much the medical visit
will cost you.
You can prepare to pay the day of the procedure...or
prepare for the future.
If the procedure is 2-3 months away.
Lets work on saving money, lets work on putting money
aside so when the bill comes, you are going to have
the funds available.
Not only does this unique approach make Nicole's job
but it also makes for a better experience for the
We are asking you if you can pay today at the time
of the service or before the service, but we are also
asking you to work with us.
In La Crosse, Brittany Schmidt, News 8
Officials say the pre-visit payment plan at Gundersen
Health System will also help cut down on bad debt,
which is the amount of money patients owe the hospital
and often times that is well into the millions.
A spokesperson with Mayo Clinic Health System says
the pre-payment plan at Mayo is only for elective
procedures, for example cosmetic or other non-covered