Imagine hackers holding your computer files hostage.
and then demanding money to get them back.
It's called ransomware, and as Consumer Reports found
out, even I-T experts can be victims.
News 8's Martha Koloski has more in today's On Your
Raul Glasgow is a computer consultant who is all too
familiar with ransomware.
Not only has he helped clients whose files were held
hostage by hackers, he also had to help himself!
After like the first attack, I'm like, we're ready
You know, there's no way they're gonna get through
to us again.
[laughs] Was I wrong.
Raul says he started seeing ransomware attacks against
his clients two or three years ago.
Since then, he says, it's become even more common.
Jerry Beilinson, Consumer Reports
If you are victim of ransomware, you will see a pop-up
window on your computer screen.
It will say, all your files have been locked and to
get them back, you're going to have to pay a ransom.
We suggest that you not click on the window, unless
you are willing to pay.
First, Consumer Reports says to make sure it's not
just a phony pop-up.
Close your browser and if it comes back, then you
may have an issue.
If you have a recent backup of your data, you probably
wont need to pay the the ransom.
But if you don't have recent backup, you very well
have to pay the ransom in order to get your files
If you do have a backup, you can transfer your files
to a clean computer.
Or, you may be able to rebuild your system.
A computer professional can help with this if you
don't have the skills yourself.
And to make it harder for hackers to gain access to
your computer, experts at CR say, keep your operating
system and all software, including security software,
up to date.
Even better, turn on automatic updates so you don't
have to think about it.
Consumer Reports really urges using preventative measures
and says read any pop-up very carefully before clicking,
even on a trusted website.