Find out which companies made Consumer Reports' 2012 "Naughty & Nice" list.
Forever 21 (Naughty List) - An inconsistent return policy from this retailer drew jeers from Consumer Reports. Customers can only exchange an item or get store credit they return an online order to a retail location. However, you can get a full refund if you mail it back.
Keystone Resort/Ben Lindbloom
Jessica Rinaldi / Reuters
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