To help reduce costs, J.D. Power recommends using an airline's mobile application to check in, select seats and receive an electronic boarding pass. If you don't have an airline credit card or frequent flier status to waive baggage fees, look for discounts when checking in online.
The passenger satisfaction study is based on responses from more than 11,800 passengers who flew on a major North America airline between April 2012 and March 2013.
Overall airline rankings
Alaska Airlines and Delta Air Lines topped the traditional carrier rankings, followed by Air Canada (671 points), American Airlines (660), United Airlines (641) and US Airways (630).
Low-cost carriers JetBlue and Southwest were followed by WestJet (714), Frontier Airlines (708) and AirTran Ariways (705). (AirTran is now part of Southwest.)
Do you have anything nice or not so nice to say about North American airlines? Please share your positive and negative thoughts in the comments section below.