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America's best major airlines

Published On: Apr 03 2012 09:48:14 AM CDT   Updated On: Apr 08 2014 08:11:26 AM CDT

Embry-Riddle Aeronautical University and Wichita State University used Department of Transportation data to rank the top major U.S. airlines in 2013. The study examined on-time arrivals, mishandled baggage, bumpings due to overbooking and consumer complaints.

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13. ExpressJet -- On-time arrival percentage: 72.8 percent

Involuntary denied boardings per 10,000 passengers: 2.05

Mishandled bags per 1,000 passengers: 4.89

Complaints per 100,000 passengers: 0.96

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