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America's best major airlines

Published On: Apr 03 2012 09:48:14 AM CDT   Updated On: Apr 08 2014 08:11:26 AM CDT

Embry-Riddle Aeronautical University and Wichita State University used Department of Transportation data to rank the top major U.S. airlines in 2013. The study examined on-time arrivals, mishandled baggage, bumpings due to overbooking and consumer complaints.

Best airlines - Virgin America
16 / 17

1. Virgin America -- On-time arrival percentage: 82.1 percent
Involuntary denied boardings per 10,000 passengers: 0.04
Mishandled bags per 1,000 passengers: 0.97
Complaints per 100,000 passengers: 1.28

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